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Privacy Policy

Privacy Policy

This privacy notice provides you with details of how personal data is collected and processed through your use of this website and its services. Nourish with Ellen holds some information about you. This document outlines how that information is used, who I may share that information with and how I keep it secure. This notice does not provide exhaustive detail. However, I am happy to provide any additional information or explanation needed. Any requests for this should be sent to [email protected]. This Privacy Notice will be reviewed annually.

Nourish with Ellen is registered with ICO, the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Ellen Sorlen is the data controller and is responsible for your personal data (also referred to as “I” or “my”).

I care about protecting your data and ensuring it is up to date. Please let me know if at any time your personal information changes by emailing me at [email protected].

Personal data means any information capable of identifying an individual. It does not include anonymised data. By providing me with your data, you guarantee that you are over 16 years of age.

Data collection

Across the nourishwithellen.com website there are opportunities to supply your details to opt-in to marketing communications. There is no obligation to opt-in.

When you use nourishwithellen.com to pay for a service you will be sent a document for you to complete including your personal data.

To purchase services, you may be asked to provide details to third-party payment service providers. I am not responsible for how they process and use your data.

I may use your data to deliver relevant website content and advertisements to you (including social media adverts or other display advertisements) and to measure or understand the effectiveness of the advertising. I may also use such data to send other marketing communications to you. My lawful ground for this processing, under GDPR, is legitimate interests which is to grow my business. 

Ways in which your data is collected

All data collected, through whichever source, will comply with GDPR law.

Sensitive Data

If you book for a private nutritional consultation, I will need to collect sensitive data about you in order to process your agreement and deliver the services to you.

On submission of the questionnaire prior to the initial consultation, you will be asked to sign a disclaimer and provide personal details that I am required to collect by law. If you do not provide me with that data when requested, I may not be able to perform the contract (deliver services to you). If you don’t provide the requested data, I reserve the right to cancel the services and will notify you on doing so.

Your personal data will be used for the purpose it was collected or a reasonably compatible purpose such as stated in the above section (data collected). If your details are required for unrelated, new purpose(s) I will let you know and explain the legal grounds for processing.

I may process your personal data without your knowledge or consent where this is required or permitted by law.

Disclosures of your personal data

I may have to share your personal data with the parties set out below:

All third parties to whom your data is transferred is required to respect the security and treat your personal data in accordance with the law.

Third Parties

This website may contain hyperlinks to third party websites, plug-ins and applications, including the websites of any partners, advertisers and affiliates.

These websites operate fully independently from Nourish with Ellen, and I cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources.

The appearance of such links on my website is not an endorsement.

Should you use any of these websites, such use is at your own risk and I would strongly advise that you review their respective privacy policies.

Data security

Security measures are in place to prevent your data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. Access to your personal data is only granted to those who have a business need. They will only process your personal data on my instructions, and they must keep it confidential.

Data retention and access

Your personal data will be retained for as long as necessary to fulfill the purposes it was collected for, including satisfying any legal, accounting or reporting requirements, and in accordance with GDPR.

For tax purposes, the law requires me to keep basic information about my clients (including contact, identity, financial and transaction data) for seven years after they stop being clients. For regulation purposes with BANT, I am required to store data for eight years or eight years after their eighteenth birthday if the client is under eighteen when seeing me in my clinic.

Under data protection laws, and in relation to your personal data, you have rights to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you wish to exercise any of the rights set out above, please email [email protected]

Marketing communications

The lawful ground of processing your personal data to send you marketing communications is either your consent or my legitimate interests (namely to grow my business). However, you can still opt out of receiving marketing emails at any time.

You can ask me or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message or by emailing [email protected]

If you opt-out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases.

Nutrition clients:

The information I collect about you and why I collect it.

I will collect relevant personal and medical information about you, including: name, date of birth, age, address, telephone number, email address, sex, marital status, children, occupation, height, weight, waist circumference, and GP contact details.

I may also collect copies of test results, your medical history, and your current state of health as well as any relevant medical letters.

I collect this information to facilitate your consultation and offer naturopathic nutrition advice.

I will process this information on the basis of your explicit consent only.

How long I keep your personal information.

Your information will be kept for 8 years from the date of your appointment, unless you are under 18 in which case it will be kept for 8 years from the date you reach 18.

How I share your personal information.

I may share your personal information with relevant third party suppliers (for example those who provide technical support to the online clinic booking system). I may also share your information with third party testing laboratories or supplement companies, with your explicit consent.

Website Users:

Analytics

This website collects personal data to power my site analytics, including:

This information may also include details about your use of this website, including:

I share this information with Squarespace, my website analytics provider, as well as Google, to learn about site traffic and activity.

Cookies

My website may use “cookies” to enhance your experience of it. These cookies may be set by my own websites, or by third parties whose services I use on my websites. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of my website may not function properly.

I may also collect personal information from you when you register on my website, fill out a form, and in connection with other activities, services, features or resources I make available on my website. The information you may be asked for includes your name, email address, mailing address, phone number, nationality, and how you found us. You may, however, visit my website anonymously. I will collect personal information from you only if you voluntarily submit such information to me. Users can always refuse to supply personal information, except that it may prevent them from engaging in certain website related activities.

I may collect non-personal information about you whenever you interact with my website. Third parties whose services I use on my website may also collect your information. Non-personal identification information may include the browser name, the type of computer and technical information about you by means of connection to my website, such as the operating system and the internet service providers utilised and other similar information.

I will collect and use the personal information collected to run and operate my website, to improve customer service information I provide, to help me respond to your customer service requests and support needs more efficiently, and to improve my website. I may use feedback you provide to improve my products and services, and to send periodic emails.

You may provide the data directly to me (for example by filling in forms on this site, by sending me an email).

All data collected, through whichever source, will comply with GDPR law.

The legal basis on which I collect and use your personal information.

You have agreed to me placing cookies by consent – by using my website you agree that I may place cookies on your computer or device (as described above). Most web browsers allow some control of most cookies through the use of browser settings. If you want to find out more information about cookies including how to control what cookies are put on your computer or device and how to delete them then visit http://www.allaboutcookies.org/.

Other information is processed on the basis of my legitimate interests in operating my website effectively.

Your rights

You have a number of rights over your personal information, which are:

Changes to this privacy notice

This privacy policy was last updated on 1 February 2023. Please note that this privacy policy will be updated annually as a minimum.

Any changes that I make to this policy in the future will be posted on this webpage. Please check back frequently to see any updates and changes to this privacy policy.

Terms & conditions

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided.


The Nutritional Therapist requests that the Client notes the following:

·       The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme.

·       Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed upon between both parties.

·       Nutritional therapists are not permitted to diagnose or claim to treat medical conditions.

·       Nutritional advice is not a substitute for professional medical advice and/or treatment.

·       Standards of professional practice in nutritional therapy are governed by the CNHC Code of Conduct with which the nutritional therapist is registered.

·       This document only covers the practice of nutritional therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

·       All communications will be conducted via email or the Better portal henceforth and any email or message queries will be responded to during clinic hours.

·       Consultations are conducted with privacy and in confidence.


Consultation Agreement

I agree to the following conditions for the upcoming consultations with my nutritional therapist:

·       The information I have provided/will provide via questionnaires, phone, email, in-person, or by any other means of communication is accurate to the best of my knowledge.

·       The recommendations I will receive from my nutritional therapist are not a substitute for medical advice from a qualified doctor.

·       The advice I will receive from my nutritional therapist is personal and applies to me only. This same advice may be ineffective or even harmful when applied to other people with different backgrounds.

·       I must communicate to my nutritional therapist if I do not understand any given part of the recommendations given to me or if I am uncomfortable with any aspect of my care.

·       I must communicate to my nutritional therapist any changes in my medical conditions, symptoms, prescriptions, herbal prescriptions, supplements, or treatments for the duration of my nutrition plan.

·       I must communicate to my nutritional therapist any changes in my if I am pregnant or breastfeeding.  I will immediately inform them should I become, or plan to become pregnant or if I begin, or plan to begin to breastfeed. 

·       I must inform my nutritional therapist promptly if any of my new changes in diet or lifestyle start to cause me adverse effects.

·       My GP remains my primary care physician and the appropriate contact in a health emergency.

·       If I am unclear about the agreed nutritional therapy protocol/food supplement doses/time period, I should contact my nutritional therapist promptly and not proceed until I have received clarification.

·       I understand any changes in my diet and lifestyle may produce effects in my body, energy, health, and condition that are gradual in nature – not instantaneous.

·       I understand that the advice I shall receive will not be enough to achieve my nutrition or lifestyle goals unless I follow it diligently and commit to it fully.

·       I understand that, although my nutritionist will endeavour to help me achieve my nutrition and lifestyle goals to the extent possible, the possibility exists I may not fully attain my goals due to factors outside the control of my nutritional therapist.

·       After my nutrition programme has been completed, the food, lifestyle and supplement recommendations made in my protocol are appropriate only until the date provided on the Protocol. Choosing to continue with any or all of these recommendations beyond that date is a choice made at my own risk.

·       I agree to my case information being used for the publication of case reports or case studies.  Any information concerning my identity will be excluded from publication, thus maintaining my anonymity.

Fees, Payment & Bookings 

The fees for the service are detailed in the website/offer letter. The Client is responsible for full payment of fees for the entire selected Service duration, regardless of whether you actually attend or complete the selected Service, and regardless of which payment option you have chosen. Failure to make the agreed payments will result in default of the agreement and your agreement may be forwarded to a third party to recoup the full amount due for the remainder of your Service plus any costs incurred.

All Services are paid for in advance (either in full or by monthly instalments for the month ahead). Timeslots or places cannot be held until booked, and bookings cannot be made until payment is received.

All payments must be made on a timely basis. If payments are not made on a timely basis, the Company reserves the right to place the Service on hold.

All bookings must be made in person or via the online booking system should this be an available option.

If a client commits to a specific package, for example, 3 or 6 months, payment must be made in full for the duration of the agreed term, or the total amount upfront. Cancellations and refunds are subject to regular terms stated below.


Refund, Reschedule and Cancellation Policy 

Cancellations of bookings are accepted up to 72 hours in advance, and substitute consultations may be booked (subject to availability) before the end of the program/service term.

Cancellation with less than 72-hours but more than 48-hours’ notice will receive a 50% refund.

Cancellations within 48 hours of the session are forfeited. If you are unable to attend a session due to circumstances out of your control the consultant will determine on a case-by-case basis if a consultation credit may be offered. Additional evidence may be requested (e.g., a Medical Letter, evidence of flight delay etc). No refunds will be offered.

Cancellations must be made by phone call or email.

Appointments must be rescheduled with 48-hours’ notice. Less than 48-hours’ notice may incur a fee. The rescheduled appointment may be delayed by several weeks depending on the nutritional therapist’s other commitments.

Rescheduled appointments are valid for a maximum of 12 months from the date of initial purchase/booking.

Refunds are payable in the following circumstances:

·       An undeniably unavoidable circumstance prevents you from taking part in or completing your programme (determined on a case-by-case basis by the practitioner). Written evidence to support this may be requested.

·       We are notified of your circumstances before the commencement of the consultation.
Service credits must be used within the allotted time frame or will otherwise be forfeited.

Refunds are not payable in the following circumstances:

·       You have changed your mind.

·       Refunds are not payable for Consultations that have taken place.

·       You don’t complete your programme.

·       You have booked a consultation and are not present to receive the session within 10 minutes of the appointed start time.

Data Protection

This Data policy tells you how we use personal information collected by Tap Into Your Health. Please read the privacy policy before signing this Agreement. All data and information shared is confidential and stored in accordance with GDPR regulations. Tap Into Your Health is registered with ICO, the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Data Security and GDPR

All Client data is kept on file for 8 years and the client has the right to request access until that time. Sending documents via email does not guarantee security and is done so at the Client’s risk.

Sharing of Information

If required, the information you share with your nutritional therapist may be shared with your GP to assist in appropriate investigations and/or to make them aware of your health. It is a requirement, by the nutritional therapists’ regulators (BANT, CNHC), to make GPs aware of any symptoms considered a red flag. If you do not accept this we will not be able to continue with this Agreement. Your information may be shared with third-party healthcare providers, including supplement companies and testing companies, as we support you with nutritional therapy.

Recording of Consultations

Recording consultations using any form of electronic media is not allowed without the written permission of both the client and nutritional therapist.

If you have any questions, please email [email protected]